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Ordering Policy

  • A valid Purchase Order (PO) with or approved digital quote is required before production begins.

    • All Purchase Orders MUST include a VALID Phone Number - failure to provide this will cause processing delays.

  • POs must include all product codes, color selections, quantities, and approved artwork files.

  • All official Purchase Orders must be sent directly to [orderentry@hadarathletic.com] or have Order Entry CC’d. Failure to do so will result in production delays.

  • Orders will not hit the production floor until all required information is confirmed. It is the customer’s responsibility to follow up on any outstanding questions or missing details requested by Hadar MFG.

  • Once an order is entered into our system, customers will receive an Internal Order Number that corresponds to their PO. Please reference this number when requesting order status updates.

To ensure accurate freight quotes and smooth delivery, customers must specify the correct shipping destination type on their purchase order:

  • Valid Phone Number

  • Commercial Address

  • Residential Address

  • School or Institution

Incorrect shipping classification may result in carrier surcharges or delivery delays, which are the customer’s responsibility.

Lead Times

  • Standard Production: 4–6 weeks from artwork approval.

  • Custom or oversized projects: Lead time quoted individually.

  • Event deadlines must be clearly communicated at the time of order placement.

Standard Product Orders (Customer-Led Rush Requests Within Reason)

Rush & Hot Rush Orders

Rush production is available based on current capacity, material availability, and account standing. Rush timelines begin after artwork approval and order confirmation.

  • Priority Rush (48 hours): +35% surcharge

  • Expedited Rush (5 business days): +25% surcharge

  • Quick Rush (10 business days): +15% surcharge

  • Rush orders are accepted only when delays are customer-led (e.g., late approvals, last-minute event deadlines, or incomplete order details).

  • Rush fees will not apply to internal production delays, material shortages, or other issues within Hadar MFG’s control.

  • All rush requests must be approved in writing by Hadar MFG prior to scheduling.

  • Once accepted, rush orders are non-cancelable.

Custom Fabrication Orders (Customer-Led Rush Requests Within Reason)

  • Priority Rush (48 hours): +75% surcharge

  • Expedited Rush (5 business days): +50% surcharge

  • Quick Rush (10 business days): +35% surcharge

  • Rush fees for custom fabrication reflect additional setup time, raw-material pulls, and overtime labor required to meet shortened lead times.

  • Rush fees do not apply to internal or supplier-related delays.

  • Rush timelines are subject to material availability and must be confirmed in writing before production begins.

  • 3% Credit Card Fee, No Fee for ACH or Check Payments.

  • Net 30 for approved accounts.

  • New accounts or large custom projects may require partial prepayment.

  • Late payments beyond the due date will be subject to a five (5) day grace period.

  • A finance charge of 1.5% per month (18% annual percentage rate) will be applied to any unpaid balance beginning on the 6th day after the invoice due date and will continue to accrue monthly until payment is received in full. By accepting goods or services, the customer agrees to Hadar Athletic, MFG Inc.’s standard payment and finance terms.

  • A $30.00 fee or the actual bank fee (whichever is higher) will be charged for all returned checks or payments rejected due to insufficient funds.

  • Continued non-payment may result in production holds, shipment delays, or account suspension.

  • Finance charges will continue to accrue monthly on all outstanding invoice balances until the account is current.

All customer credits are issued, tracked, and applied by Hadar Athletic, MFG Inc. Customers may not deduct or apply credits to any invoice or order unless they have received prior written approval from our team. Any credits applied without pre-approval will not be recognized and the full invoice amount will remain due.

  • Freight is the customer’s responsibility unless otherwise agreed upon in writing.

  • Inspect the shipment while the carrier is there and DO NOT ACCEPT shipment if damaged.

  • Hadar MFG is not liable for carrier delays or damage once freight leaves our facility and you accept delivery.

  • Customers using their own freight accounts must provide full carrier details prior to shipment.

  • Accurate shipping classification (commercial, residential, or school/institution) is required on all POs to prevent billing or delivery issues.

  • All quotes provided by Hadar MFG are estimates only and subject to change based on final specifications, materials, and confirmed shipping details.

  • All quotes expire after 15 days.

  • Shipping costs listed on quotes are estimates and may vary at the time of invoicing.

  • Final freight charges are pass-through costs billed directly from the carrier; Hadar MFG does not mark up or absorb these fees.

  • Please budget for potential freight variation of approximately ±10% to account for carrier rate fluctuations, fuel surcharges, and destination adjustments.

  • The final invoice total will reflect true shipping charges at the time of shipment.

Order Changes or Cancellations

  • Orders may be canceled before they hit the production floor, if they are in production Hadar is entitled to charge a cancellation fee based on where the item is at in production.
  • Any custom orders, whether dealer or retail will not be refunded if canceled.
  • Design, color, or quantity changes after mock-up approval (signed document) may incur additional setup or labor fees.

Warranty & Returns

  • Manufacturing defects must be reported within 10 business days of delivery.

  • Custom products are non-returnable unless defective